This policy (as well as our conditions of use and all other documents to which they refer) stipulates how we handle the personal data that we receive from you or which you send to us. Please read the following carefully in order to understand our point of view and our practices for handling your personal data and the way in which we process them. BBy interacting with our veterinary services clinic or by viewing the www.vetdomitia.fr website you accept and consent to the practices described in this policy.
For the purposes of the EU’s General Data Protection Regulation 2016/679, the manager responsible for processing the data is Clinique vétérinaire Domitia, at the following address: 44 rue Laurens Ravanel 34500 Béziers
Information you give us. You may give us information about you by filling in forms on our website www.vetdomitia.fr (our website) or by corresponding with us by phone, e-mail, face to face in our clinic, or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, or other social media functions on our website, enter a competition or survey and when you report a problem with our website.
Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We may collect and process the following data about you:
In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.
You may provide us with the information concerning yourself by filling in forms on our website, www.vetdomitia.fr (our website), or by corresponding with us by telephone, email, face to face in an office, or in another manner.
This includes the information that you supply us with when you contact us to offer you the services described in our General Conditions, when you sign up to use our website, when you subscribe to our service, when you participate in our discussion forums or other functions of the social network on our website, when you participate in competitions, a promotion or a study, and when you let us know that there is a problem with our website.
We process your data in order to supply the services and products defined in our General Terms and Conditions. Our legal basis for handling these data is one of the following categories:
We can communicate information about you and defined above to certain third parties to allow us to supply the products and services indicated in our General Terms and Conditions. These third parties include payment agencies, insurers, compensation providers and other professional and legal consultants, debt recovery agencies, referrals to other veterinarians or clinics and specialist laboratories who assist us so that we can offer services to your pet.
Your personal data may also be transmitted to third parties:
We are able to communicate your information to selected third parties, specifically:
We will keep your data for as long as necessary to accomplish the purpose for which they were gathered.
Management and follow-up of customer orders (order forms, delivery notes …)
As an accounting document, invoices are kept for 10 years from issue
Creation and administration of the client account
Data is retained for 5 years from the end of the commercial relationship
Data is retained for the duration of the commercial relationship
Sending of email campaigns / newsletters / satisfaction surveys
Data is retained for 3 years from the end of the commercial relationship
Management of the rights of individuals
Data is retained for 5 years
Afterwards, your information will be destroyed securely as far as possible or at least will be anonymised if destruction is not technically possible.
We understand the importance of keeping your information completely safe and we will take a full range of technical and organisational measures in order to do so. We only authorise access to your information for persons with a legitimate professional need, on a strictly confidential basis. We have processes in place to deal with potential breaches of information security, which include communicating with you and our regulatory agencies when required by law.
Under GDPR, you have the following rights with regard to your information:
You have the right to obtain from us and reuse your data (in a structured, commonly used and machine-readable format) in order to reuse them for your own needs within the context of other services.This allows you to transfer data to another organisation with ease or to ask us to do so for you.
You also have the right, for legitimate reasons, to object to your Personal Data being processed.
you have the right to request access to your personal data
you have the right to request confirmation of the processing of your personal data, access to these personal data (by providing a copy) and other information on the way we handle your personal data.
you have the right to ask us to rectify your personal data.
you have the right to ask us to rectify your personal data if it is inaccurate or incomplete.
you have the right to ask us to delete your personal data.
you have the right to ask us to delete or remove your personal data if there is no longer any reason for us to continue to process them.
This right will apply if we no longer need to use your personal data, if you withdraw your consent for processing specific categories of your personal data or if you object to the way in which we process your personal data (see section entitled “you have the right to object to the processing of your personal data” below).
you have the right to ask us to limit the extent to which we process your personal data.
you have the right to ask us to limit the extent to which we process the personal data that we have concerning you.
this right applies if:
you have a right to portability.
you have the right to obtain from us and reuse your personal data (in a structured, commonly used and machine-readable format) in order to reuse them for your own needs within the context of other services. This means that you can easily transfer your personal data to another organisation or ask us to do so for you.
you have the right to object to us processing your personal data.
you have the right to object to the processing of your personal data based on our legitimate business interests, unless we are able to demonstrate that, overall, our legitimate interests outweigh your rights or if we need to continue to process your personal data for the purposes of establishment, exercise, or defence within the context of legal proceedings.
however, you also have the right to object to us processing your personal data for direct marketing purposes.
you have the right not to be subjected to automated decisions.
you have the right to oppose any automated decision making, including profiling, if the decision has a legal impact or other impact that is significant for you.
you have the right to withdraw your consent.
you have the right to withdraw your consent to us processing your personal data at any time.
you can usually do this by unsubscribing from any communications that you no longer wish to receive. we provide opt-out instructions in our communications.
If you contact us to exercise one of these rights, we may ask you questions about yourself in order to identify you positively and verify the validity of your request.
You can contact us on the address: firstname.lastname@example.org
We will ensure that we will respond to your request within a maximum timescale of two months.
In line with the law for a digital republic dated 7 October 2016, you have the right to define directives with regard to retention, erasure and communication of data after your death.
In order to exercise this right, you can send your directives to the following address: email@example.com
Clinique vétérinaire Domitia
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